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A Phone Conversation with a ‘Microsoft’ Scammer

I am part of a dying breed. I am one of the last people on earth to not be part of the Do Not Call list.

I don’t really bother. Telemarketers don’t upset me and I rarely pick up my phone. Most times, my cell phone is somewhere in the bottom of my purse, dead because I never charge it.

So today I did something rare. I picked up my phone as a number I had never seen before (323-489-7473) came up on the display. The following is an actual transcript of what happened next.

skeptical

Essa: Hello?

Mystery Caller: (thick Indian accent) Hello ma’am, this is John, from Microsoft. Who am I speaking with please?

Essa: No fucking way your name is John. Why do Indian people continue to underestimate the intelligence of Americans? Just because we’re fat and lazy doesn’t mean you need to dumb down your names for us. Come on ‘John’ what’s your real name?

‘John’: I assure you, it is John. May I ask who I’m speaking to?

Essa: (eye roll) Haberdashery Vondella Sharoom….but you can call me John.

‘John’: OK, Ms. Sharoom (dude does not like to work off-script)  I am calling from Microsoft today because we received a warning about your system. A hacker has tried to gain access to your computer.

Essa: Wow, that’s some excellent customer service. You guys really monitor every computer for hacking attempts? (note to idiots; Microsoft does not monitor your system for anything. They just provide the computers)

‘John’: Yes ma’am, we do.

Essa: Even for my MacBook Pro? Does Apple know you’re doing this?

‘John’: (Clearly not understanding computers…or the limitations of the Patriot Act) Yes ma’am, we do. Now, in order to help…

Essa: Does that mean you guys can see all the porn I download? Because I have to say, I’m a bit uncomfortable with that.

‘John’: No ma’am, we only monitor for hacking attempts.

Essa: What kind of threat are we dealing with here? Like a Denial of Service, SQL Injection, cross-site scripting…?

‘John’: All of those, now if you’ll just…

Essa: Well, that’s good then. Those are website based attacks. You should probably call the webmasters of the sites being hit.

‘John’: Actually ma’am, it is your site being attacked. Now if you will just…

Essa: “Dirty Asian Super Sluts With Weird Birthmarks” is being attacked!?! I’ll kill the bastards!

‘John’: Yes, now if you’ll just go to our site at stopmicrosofthacking.com

Essa: (does nothing) Ok

‘John’: Now, there is a screen where you will need to enter your personal information so we can open a support ticket.

Essa: (types a bunch of random letters on her keyboard so it sounds like she’s going to the site. Her computer isn’t even on) Ok, working on it now. I just have some questions.

‘John’: I am here to help.

Essa: (guesses that they are probably phishing for passwords) Why do you guys need my email password?

‘John:’ To ensure that is has not been compromised.

Essa: Ok. Is it the same reason for my Facebook password?

‘John’: Yes.

Essa: Ok, John. Listen, I’m a really slow typist, so what I’m going to do is I’m going to put you on hold. Now, I need you to wait, in case I have questions. I’m not hitting submit until I talk to you again, ok?

‘John’: Ok, I will wait.

Essa: I’m serious John, if you hang up, I’m going to delete everything. I need you to wait.

‘John’: I will be here.

Essa: (leans back in her chair to watch an entire episode of ‘Locked Up Abroad.’  She occasionally takes John off hold, to ask stupid questions like ‘what a middle initial’ is, just to make sure he’s still holding. Finally, after 45 minutes, she takes John off hold) You still there John?

‘John’: Yes, ma’am

Essa: I just have one more question before I submit this.

‘John’: Certainly, what is that?

Essa: How many people do you think I saved from getting taken by your stupid scam while I kept you on hold for 45 minutes?

‘John’: (dead silence)

Essa: Because I think at least 5 would be a fair estimate, but I could be giving you too much credit. How many people do you actually manage to scam in a given day? Give me that number, and I’ll work out a ballpark based on an average for the 45 minutes I had you sitting there, twiddling your thumbs, while I watched people get put in jail who deserved to be there less than you do.

‘John’: (hangs up)

Some people just don’t understand basic telephone courtesy.

 

 

 

11 thoughts on “A Phone Conversation with a ‘Microsoft’ Scammer

    • The sad fact is they keep calling back. I might be forced to do it again, only this time, I’m going to take out their website while I have them on the phone. 🙂

  1. I have often thought that many of the individuals who work scams would probably do quite well for themselves if they’d only apply their abilities to legitimate means. Your new friend “John” does not appear to be someone who would fall into that category.

    • You’re probably right about that. Everyone over the age of 12 knows Mac and PC are two entirely different systems. Not to mention no one ‘hacks’ computers anymore. They hack websites. It’s much easier.

  2. At least you were polite. I had this same nonsense happen to me several months ago, and I smell a scam from the word “Hello.” I told them in no uncertain terms not to call back, there are no Microsoft computers in this household, and go fuck your mother AND you sister. Twice.

  3. I just got hit by these bozos. I gave them nothing and took only time. I did report them to my ISP and am considering reporting them to the fraud unit if I can determine from the phone number where they are.

    • The phone number is bouncing off a Miami Florida tower, but I highly doubt that’s where it came from. Unfortunately, the tech guys for the scammers are much smarter than the scammers themselves. International law makes it very difficult to prosecute. That’s why I get back at them at 419 eater. Check them out.

  4. Figuring that the bottom-level people making the calls don’t necessarily know the nature of the scam they’re working for, I made a point of informing them that they’re working for a criminal organization. They called me back the next day (different guy). That’s when the anatomical suggestion came into play.

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